Refund Policy

The short version

Everything in Sivo is free apart from Sivo Premium. If you pay for Premium and it is not for you, ask within 3 days and you will get your money back.

Refunds

• Within 3 days of paying: email sivosupport@gmail.com from the email on your Sivo account, and we will refund that payment in full through PayPal and end that period of Premium.

• After 3 days: you can cancel at any time and keep Premium until the end of the time you have paid for, but that period is not refunded, except where the law says it must be.

• If Premium does not work because of a fault on our side, tell us and we will fix it or refund you, whenever it happens.

• Accounts banned for seriously breaking the Terms of Service are not refunded for the rest of a period, except where the law says they must be.

Payments by someone under 18

If someone under 18 paid without a parent or guardian’s permission, the parent or guardian can email us and we will refund it.

Free things

Premium given away by a code, gift or the owner, Sivo Bucks and other in-app items have no money value and cannot be refunded or exchanged for money.

Your legal rights

This policy adds to your rights under the law where you live; it does not take any away. In some countries the law gives you longer than 3 days to change your mind about a purchase, unless you agreed that Premium could start straight away; where it does, you get that longer time.